Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine the need for reengineering
   • Choose a process for improvement.
   • Analyse process performance.
   • Compare reengineering approach with other process improvement methodologies.
   • Confirm the need for reengineering.
2. Determine process objectives
   • Identify stakeholders in the process.
   • Research and define perceived stakeholder benefit from process.
   • Translate perceived benefits into product and process specifications.
   • Collect current available metrics on process performance.
   • Determine metrics for monitoring future sustainability related and other process performance.
3. Facilitate reengineering study
   • Organise appointment of reengineering team.
   • Determine impact on suppliers and customers during and after reengineering.
   • Acquire required resources and authorities to proceed.
   • Develop descriptions of alternative processes which will deliver required specifications.
   • Short-list most likely alternatives.
   • Evaluate short-listed alternatives.
   • Rank evaluated short-listed alternatives by desirability.
4. Implement preferred option
   • Select preferred option.
   • Develop implementation plan for preferred option.
   • Negotiate required resources with relevant stakeholders.
   • Negotiate timelines and measures/indicators of success with change stakeholders.
   • Acquire and deploy resources required to achieve agreed responses.
   • Monitor implementation and take action as required to achieve required responses.
   • Renegotiate with relevant stakeholders as necessary.
5. Recommend further improvements
   • Measure improvements actually obtained.
   • Identify non-compliances with planned improvements.
   • Determine additional improvements desirable.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Process performance analysis includes one or more of	benchmarking comparisons comparison with theoretical performance comparisons with regulatory requirements examination of operational and maintenance records consultation with operational and maintenance staff to identify informal history (e.g. excessive effort in ‘work arounds’, and making it work in spite of the system) conflicts in the organisation an extremely high frequency of meetings excessive use of non-structured communication (memos and emails).
Process improvement methodologies include one or more of	kaizen kaizen blitz technical optimisation approaches reengineering, including new plant and equipment, modification of existing plant and equipment and changes to specification of product or process.
Product includes	goods services.
Desirability ranking includes one or more of	direct dollar benefit/cost customer benefits stakeholder perception life cycle improvements flexibility to adapt to future needs.

---

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one or more process/product family, to:

compare reengineering to other possible solutions to sustainability issues

understand and collect metrics on current and future process performance

implement a reengineering process to achieve desired sustainability objectives

utilise benefit/cost and brainstorming techniques appropriately.

---

Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to identify, implement and monitor a reengineering process including knowledge of:

benchmarking

process analysis techniques

process improvement methodologies (e.g. kaizen, kaizen blitz, reengineering)

calculation of benefit/cost

brainstorming techniques

benefit/cost analysis techniques

project improvement planning/scheduling

process monitoring and critical measures

root cause analysis and other problem-solving techniques.

---